@Pette Pro Charging Hub
Product Overview
The @Pette Pro Charging Hub (hereinafter referred to as the "device") is a batch charging device designed for @Pette PRO. With a simple and intuitive desktop design, it supports simultaneous charging for up to 4 @Pette PRO devices. The device is intended for centralized multi-device management and routine charging in laboratory environments, helping users keep work surfaces organized and improve device turnaround efficiency.
Package Contents
After opening the package, please confirm that the following items are included:
- @Pette Pro Charging Hub x1
- Power adapter x1
- Power cable x1
- Magnetic connector x5
- User manual x1
- Certificate of conformity x1
- Warranty card x1
Appearance and Interfaces
Components
- Device slots x4
- Magnetic connector
- Charging contact position
- USB-C port x1
Interface Description
The device is equipped with 1 USB-C port, which is used only for:
- Connecting the power adapter to supply power to the device
Before Use
Connecting Power
Please use the included power adapter and power cable to power the device. After power is connected, the device enters the ready-to-use state.
Placement and Charging
Install the magnetic connector onto the @Pette PRO in the indicated direction. Then place the @Pette PRO into the corresponding slot so that it makes reliable contact with the charging contact position on the device. Once properly placed, the device will begin charging the @Pette PRO.
If the @Pette PRO is not placed correctly, the device may fail to recognize or charge it properly. Adjust the position and place it again.
Device Capacity
- Supports simultaneous charging for up to 4 @Pette PRO devices
Cleaning and Maintenance
To keep the device in good working condition, regular cleaning and maintenance are recommended.
Routine Cleaning
- Disconnect the device from power before cleaning.
- Use a soft, clean, lint-free cloth to wipe the surface of the device.
- For dust, fingerprints, or general stains, gently wipe with a dry cloth or a slightly damp soft cloth.
Maintenance Recommendations
- Keep the device slots, ports, and body surface clean. Avoid accumulation of dust or liquid.
- If the device will not be used for an extended period, disconnect the power and store it in a dry, clean environment.
- Do not use highly corrosive, strongly acidic or alkaline, or abrasive cleaning agents to clean this product.
- Do not disassemble the device housing or internal components without authorization.
- If there is obvious contamination, liquid residue, or damage on the device surface or ports, stop using the device and contact after-sales support.
FAQ
Q1: What should I do if the device cannot power on?
Please check the following in order:
- Confirm that the power adapter and power cable are properly connected.
- Confirm that the power outlet is supplying power normally.
- Use the included or officially specified power adapter and power cable.
- Disconnect power, reconnect power, and wait for the device to start.
If the device still cannot power on, please contact after-sales support.
Q2: What should I do if charging does not start normally after placing the @Pette PRO into the device?
Please check the following:
- Whether the @Pette PRO has been placed into the slot in the correct direction.
- Whether the magnetic connector has been properly installed on the @Pette PRO.
- Whether the device is misaligned or not making proper contact.
- Whether dust, liquid, or foreign objects are present in the slot or at the contact position and affecting contact.
- Whether the device is properly powered on.
It is recommended to remove the @Pette PRO and place it again, adjusting its position as needed.
If charging still does not work normally, please contact after-sales support.
Q3: Can the device charge multiple @Pette PRO devices at the same time?
Yes. The @Pette Pro Charging Hub supports simultaneous charging for up to 4 @Pette PRO devices.
Q4: How should I clean and disinfect the device surface?
Cleaning is recommended while the device is disconnected from power.
The device housing material supports:
- Routine wiping with a soft cloth
- Alcohol wiping
- UV sterilization
Please note the following during cleaning and disinfection:
- Do not spray liquid directly onto the device.
- Avoid liquid entering the ports or inside the device body.
- Wait until the surface is completely dry before reconnecting power and using the device.
Technical Specifications
| Item | Specification |
|---|---|
| Product name | @Pette Pro Charging Hub |
| Applicable device | @Pette Pro |
| Maximum number of devices charged simultaneously | 4 devices |
| Dimensions (L x W x H) | 160 mm x 160 mm x 286.9 mm |
| Weight | 1550 g |
| Material | ABS |
| Color | White |
| Rated input | 20V 2.25 |
| Rated output | 5V 8A |
| Power adapter specification | PD45W |
| Power adapter input specification | 200-240V 50/60Hz |
| Interface type | USB-C x1 |
| Operating temperature | 0 deg C ~ 40 deg C |
| Operating humidity | 10% ~ 90% RH, non-condensing |
| Storage temperature | -20 deg C ~ 60 deg C |
| Storage humidity | 5% ~ 95% RH, non-condensing |
| Protection rating | IP20 |
Precautions
- Use the matching power adapter and power cable to power the product.
- Use this product within the specified temperature and humidity ranges.
- Do not use this product in flammable or explosive environments.
- This product complies with relevant electromagnetic compatibility standards. Do not use it in environments with strong electromagnetic interference.
- Keep this product out of reach of children.
- Avoid liquid entering the device.
- Do not disassemble or modify this product without authorization.
After-Sales Service and Support
Product Warranty
Thank you for purchasing a Shuye product. If any non-human-caused performance failure occurs during use, you are entitled to Shuye's worry-free after-sales service commitment. To protect your rights and interests, please keep the purchase certificate and invoice properly after purchasing a Shuye product. The warranty period is calculated from the date of purchase and is valid for 12 months.
If the product fails, please contact Shuye after-sales support directly.
Worry-Free After-Sales Service
- Within 15 days from the date of purchase, if the product has a non-human-caused performance failure, it may be replaced with a product of the same model and specification.
- During the warranty period, if the product still cannot be used normally after two replacements, and this is confirmed by Shuye inspection, you may choose repair or replacement with a product of the same model and specification by presenting the valid replacement records provided by the seller in the warranty certificate.
Conditions Not Covered by Warranty Service
- The product has exceeded the warranty period.
- The warranty certificate does not match the product model.
- The product does not carry the Shuye logo.
- The accessory was not purchased from Shuye or a seller designated by Shuye.
- Product cleaning or normal maintenance.
- Unauthorized repair, modification, misuse, impact, compression, or liquid ingress.
- Damage caused by accidents, abuse, or misuse, including use beyond the operating load.
- Damage caused by improper storage, such as pest damage or liquid ingress.
- Damage causing the product to fail due to user-installed firmware or unofficial software.
- Damage caused by force majeure events such as flood, fire, or lightning strike.
- Defects caused by normal wear or normal aging of the product.
- Shuye products sold outside mainland China.
- Included accessories such as the power adapter, power cable, and magnetic connector are not covered by warranty.
Product After-Sales Service Commitment Schedule
| Product type | Warranty period |
|---|---|
| @Pette Pro Charging Hub | 12 months |
| Included accessories (power adapter, power cable, magnetic connector) | Not covered by warranty |
Scope of Coverage
People's Republic of China (or designated sales region)
Special Notice
The above terms define all responsibilities of Shuye for the product and supersede all other express or implied warranties and other responsibilities. If the product does not work properly, Shuye's liability to the user is limited to product repair and replacement in accordance with the above terms. No other warranty is provided. If otherwise expressly required by applicable national laws, Shuye will comply with such laws.
For any direct or indirect losses caused by the user's inability to use Shuye products normally for any reason, Shuye will only assume the responsibilities required by applicable national laws.
Under no circumstances shall Shuye be liable for losses caused by loss of the user's product; losses caused by damage to intangible property such as data records, materials and/or programs; or losses caused by claims made against the user by third parties.
Contact After-Sales Support
If the product fails, please contact after-sales support directly.
- After-sales phone: 400-828-3280
- Email: service@vecverse.com
Contact and Support
- Official website: vecverse.com
- After-sales phone: 400-828-3280
- Email: service@vecverse.com
- Company name: Hangzhou Shuye Technology Co., Ltd.
- Company address: 14F, Green Square Science and Technology Innovation Building, No. 1 Xiyuan 7th Road, Xihu District, Hangzhou, Zhejiang Province, China