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After-Sales and Warranty

Warranty Statement​

Thank you for purchasing a Vecverse product. Should any non-user-induced performance failure occur during normal use, you are entitled to Vecverse's warranty service. To protect your rights, please retain your proof of purchase (purchase record or invoice) after buying this product. The warranty period is 12 months from the date of purchase.

If a product failure occurs, please contact Vecverse after-sales support directly.

Warranty Service Coverage​

  1. Within 15 days of purchase, any non-user-induced performance failure is eligible for a replacement with a product of the same model and specifications.

  2. Within the warranty period, if a product remains unusable after two replacements, you may — upon verification by Vecverse and with valid replacement records from the authorized retailer — choose either repair or replacement with a product of the same model and specifications.

Situations Not Covered by Warranty​

  • Product is beyond the warranty period;
  • Warranty documentation does not match the product model;
  • Product does not carry Vecverse branding;
  • The accessory was not purchased from Vecverse or an authorized Vecverse retailer;
  • Routine cleaning or normal maintenance;
  • Unauthorized repair, modification, misuse, impact, compression, or liquid ingress;
  • Damage caused by accidents, abuse (including use beyond rated workload), or misuse;
  • Damage caused by improper storage (e.g., pest damage, liquid infiltration);
  • Damage caused by user-performed firmware flashing or use of unofficial software that renders the product inoperable;
  • Damage caused by natural disasters such as flood, fire, or lightning;
  • Defects caused by normal wear and tear or natural aging of the product;
  • Vecverse products sold outside the applicable sales region;
  • Included accessories (power adapter, power cable, magnetic connectors) are not covered under warranty.

Warranty Service Timeline​

Product TypeWarranty Period
Pette Hub Smart Chamber (Lite Edition)12 months
Included Accessories (power adapter, power cable, magnetic connectors)Not covered

Applicable Region​

This warranty applies to sales regions outside mainland China, including Hong Kong, Macao, and Taiwan.

Important Notice​

The above terms define the full extent of Vecverse's liability for the product and supersede all other express or implied warranties and representations. In the event of product malfunction, Vecverse's liability is limited solely to repair or replacement as described above. No other warranties are provided. Vecverse will comply with applicable local laws and regulations where required.

Vecverse shall not be liable for any direct or indirect loss arising from a user's inability to use the product, regardless of cause, beyond what is required by applicable law.

Under no circumstances shall Vecverse be liable for losses arising from loss of the product, damage to intangible assets such as data records, materials, or programs, or claims made by third parties against the user.

How to Request Warranty Service​

Method 1: Mobile App

Scan the QR code below to download the Vecverse app and submit a warranty request.

[App QR Code]

Method 2: Contact After-Sales Support

Contact and Support​

  • Website: vecverse.com
  • Official Service Hotline: 4008283280
  • Official Email: service@vecverse.com
  • Company: Hangzhou Shuye Technology Co., Ltd.
  • Address: Floor 14, Lüfang Innovation Tower, No. 1 Xiyuan 7th Road, Xihu District, Hangzhou, Zhejiang, China
  • The contents of this manual are subject to change without notice.
  • Product features and interface are subject to the actual software version installed.
  • Product images in this manual are for illustration purposes only. Please refer to the actual product.
  • Reproduction or distribution of this manual without permission is prohibited.