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FAQ / Troubleshooting

Q1: The device won't power on. What should I do?​

Please check in the following order:

  1. Confirm the power adapter and power cable are properly connected
  2. Confirm the power outlet is functioning
  3. Use only the included or officially specified power adapter and cable
  4. Disconnect and reconnect power, then wait for the device to start up

If the device still won't power on, please contact after-sales support.

Q2: The Pette Mini is not being recognized after placement. What should I do?​

Please check the following:

  1. Whether the magnetic connector has been properly attached to the Pette Mini
  2. Whether the Pette Mini has been correctly placed in the corresponding slot
  3. Whether there is any misalignment or insufficient contact
  4. Whether dust, liquid, or foreign objects are interfering with the connection

Remove the device and reinsert it, adjusting the position as needed. If the issue persists, try a different slot.

Q3: The Pette Mini is placed in the slot but recharging has not started. What should I do?​

Possible causes include improper placement, connection error, or poor contact. Try the following:

  1. Confirm the magnetic connector is properly installed
  2. Confirm the Pette Mini is fully seated in the slot
  3. Remove and reinsert the device
  4. Check that the slot and connector are clean and free of obstructions

If recharging still does not start after multiple attempts, please contact after-sales support.

Q4: How should the device surface be cleaned and disinfected?​

We recommend cleaning the device while it is powered off. The device enclosure supports:

  • Dry soft cloth wipe-down
  • Alcohol wipe-down
  • UV sterilization

When cleaning or disinfecting, please note:

  • Do not spray liquid directly onto the device
  • Avoid liquid entering ports or the interior of the device
  • Allow the surface to dry completely before reconnecting power