About Warranty

1. Basic Information on Product Warranty

Thank you for purchasing a Shuye product. If you encounter any performance faults not caused by human damage during the use of the product, you are entitled to Shuye's worry-free after-sales service commitment. To protect your rights, please keep the purchase receipt and invoice safe after buying Shuye products. The warranty period for the product will start from the date you activate the product (hereinafter referred to as "activation"), and the warranty period is 24 months.

If the product malfunctions, please contact Shuye after-sales support directly.

1.1 Worry-Free After-Sales Service Content

1. Within 15 days from the date of activation, the product can be replaced with products of the same model and specification if no one is damaged.
2. Within 15 days from the date of activation, if the product has a performance fault without human damage, it can be replaced with a product of the same model and specifications.
3. During the warranty period, if the product cannot be used normally after two replacements, and after confirmation by Shuye, you may choose to repair or replace it with a product of the same model and specifications, provided you have a valid replacement record from the seller in your warranty certificate.

1.2 Situations Not Covered by Warranty

• The product is beyond the warranty period;
• The warranty certificate does not match the product model;
• Products without Shuye branding;
• The accessory was not purchased from Shuye or an authorized dealer;
• Product cleaning or normal maintenance;
• Unauthorized repairs, modifications, misuse, collisions, compression, or liquid ingress;
• Damage caused by accidents, abuse (including exceeding workload), or misuse;
• Damage caused by improper storage (such as rodent damage, liquid ingress, etc.);
• Damage caused by using self-compiled or non-publicly released software that prevents the product from functioning normally;
• Damage caused by force majeure such as floods, fires, or lightning;
• Defects caused by normal wear and tear or aging of the product;
• Shuye products not sold in mainland China.

1.3 Special Reminder

The above terms outline all responsibilities of Shuye regarding the product and replace all other express and implied guarantees and responsibilities. When the product does not work properly, Shuye's responsibility to the user is limited to repairing and replacing the product according to the above terms. Beyond this, there are no other guarantees. If applicable national laws provide otherwise, Shuye will comply with the law.

Regardless of the reason for the user's inability to use Shuye products normally, Shuye is only liable for the responsibilities required by applicable national laws.

Under no circumstances shall Shuye be liable for losses caused by the user's product loss, damage to intangible assets such as data records, materials, and/or programs; or losses caused by third-party compensation claims against the user.

1.4 Product After-Sales Service Commitment Schedule

Product Type	Warranty Period
Pipette	24 months
Random accessories such as power supplies and power cords are not covered by the warranty.